FAQ

💜 Frequently Asked Questions

How long does shipping take?

We process orders within 24–48 hours. Delivery typically takes 7–12 days, depending on your location.

Will I receive a tracking number?

Yes! We’ll email you a tracking number once your order has shipped.

What if I’m not satisfied with my order?

We offer a 30-day money-back guarantee. You can request a return within 30 days of receiving your order. Items must be unused and in their original condition. Please see our Refund Policy for details.

Do the ears actually move?

Yes! The headband uses a motorized mechanism to move the ears, bringing playful expression to your look.

Are the ears handmade?

Yes—our ears are finished by hand, with attention to their shape, fur, and details.

What styles are available?

We offer a variety of animal-inspired designs, including cat, bunny, and dog ears. Check the product page for currently available styles.

Can I wear them with a helmet?

They can be worn with compatible helmets, but fit depends on the helmet’s shape and mounting setup. Contact us before ordering if you’re unsure about compatibility.

How can I contact support?

Please reach out through our Contact page. For questions about an existing purchase, include your order number so we can help you faster.